Welcome to BackOfficeManager24.com. These Terms and Conditions (“T&Cs”) govern the use of our website and services. By accessing our website or booking a service package, you accept the conditions outlined here.

§ 1. Conclusion of Contract

(1) A contract is established once the customer books a service package via email or directly through the BackOfficeManager24 website, and a confirmation is received from BackOfficeManager24.
(2) Each booking of a service package represents a separate contract.
(3) There is no entitlement to the conclusion of a contract. BackOfficeManager24 reserves the right to refuse orders without providing reasons.

§ 2. Authorized Service Recipients, No Obligations to Third Parties

(1) The services are provided exclusively to the customer and their authorized employees.
(2) The assignment of service claims against BackOfficeManager24 requires written approval.
(3) The contractor acts as an agent of the customer in relation to third parties and does not act in their own name or with economic or legal effect for or against the contractor or a subcontractor.

§ 3. Prices

(1) By ordering a service package, the customer acknowledges the costs associated with the desired services.
(2) Prices are determined by the selected service and the package size. The current prices are accessible on the website.
(3) Services provided on weekends or public holidays are subject to an increased hourly rate of 1.5 times the standard rate.
(4) All prices are net prices plus applicable VAT for customers located in Germany.

§ 4. Payment, Invoice, Due Date, Term

(1) The payment is due immediately upon invoicing. The invoice will be sent to the customer via email.
(2) Payment is made by bank transfer or via the payment methods offered on the website.
(3) The contractor is only obligated to provide the service once the invoice has been paid in full.
(4) Each service package has a term of 12 months from the date of contract conclusion and must be utilized within this period. Any unused services will expire after this period without refund.

§ 5. Customer Responsibilities

(1) Availability and Collaboration: The customer agrees to be available during service delivery and respond promptly to requests for reviews, feedback, or other information. Delays caused by the customer’s unavailability may affect the project timeline and are the customer’s responsibility.

(2) Provision of Information and Materials: The customer shall provide all required information and materials. Delays or additional costs resulting from inadequate information are the customer’s responsibility.

(3) Acceptance of Results: The customer agrees to review the delivered results within [7 days] and provide feedback or confirmation. If no response is received within this period, the results will be deemed accepted.

(4) Revisions: The customer has the right to request changes within the agreed number of revision cycles. Changes beyond the agreed revisions may incur additional costs.

(5) Final Inspection: The customer is responsible for the final review of the results. BackOfficeManager24 is not liable for errors resulting from incomplete or delayed customer inspections.

§ 6. Money-Back Guarantee

(1) Scope: For certain services, BackOfficeManager24 offers a money-back guarantee if the customer remains dissatisfied after revisions.

(2) Conditions:
a) The customer may request changes within [two] revision cycles.
b) If the customer remains dissatisfied after revisions, they must notify BackOfficeManager24 in writing within [14 days].

(3) Exclusions: The money-back guarantee does not apply if:
a) The customer fails to respond to requests in a timely manner,
b) the scope of services has been adjusted, or
c) the services were custom-designed and delivered as specified.

(4) Refund: A partial or full refund will be granted at BackOfficeManager24’s discretion, based on the extent of services rendered.

§ 7. Liability

(1) Unlimited Liability:
a) BackOfficeManager24 is fully liable for damages related to bodily injury, life, or health, as well as for intent or gross negligence.
b) For ordinary negligence, BackOfficeManager24 is liable only for breaches of essential contractual obligations and limited to typical foreseeable damages.

(2) Exclusion of Lost Profits: In cases described in clause 1(b), BackOfficeManager24 is not liable for lost profits or missed savings.

(3) Data Loss Liability: BackOfficeManager24 is not liable for data loss unless the customer has ensured daily backups to minimize the recovery effort.

(4) Limitation of Liability for Employees: The aforementioned liability limitations also apply to BackOfficeManager24’s employees and agents.

§ 8. Direct Employment of Service Experts, Penalty, Statements of Experts

(1) Restriction on Direct Hiring:
Upon booking a service package, the customer is introduced to a subcontractor, who acts as a personal service expert for the project. The customer agrees not to employ this service expert, either on a paid basis or independently, during the contract term and for 24 months thereafter. This applies to both freelance and non-freelance services.

(2) Approval of Direct Contract Relationship:
Establishing a direct contract between the customer and the service expert within the period mentioned in § 8 (1) requires prior written consent from BackOfficeManager24. An intermediary fee, mutually agreed upon, will be charged for approval. This fee is payable immediately upon granting the approval, and there is no entitlement to approval.

(3) Penalty for Breach:
If the customer directly hires the service expert in violation of § 8 (1) and (2), the customer agrees to pay a contractual penalty. The amount will be determined by BackOfficeManager24 at its reasonable discretion and may be reviewed judicially in case of dispute.

(4) Binding Statements of Service Experts:
The customer agrees to obtain binding statements from a subcontractor only with prior approval from BackOfficeManager24 if they are intended to be binding on the contractor. This includes confidentiality agreements, penalties, powers of attorney, and goal agreements.

§ 9. Communication and Data Privacy

(1) Communication:
The contractor is entitled to communicate with the customer via email, noting that email correspondence is unencrypted and may be vulnerable to unauthorized access. Additional communication methods include the provided application, phone, Skype, WhatsApp, SMS, and similar platforms, as agreed upon by the customer and contractor. BackOfficeManager24 may also use instant messaging services for efficient and timely handling if explicitly accepted by the customer. Further details on communication methods and security standards are defined in the technical-organizational measures within the Data Processing Agreement (DPA).

(2) Data Privacy and Data Processing:
Both parties commit to complying with applicable data protection regulations (in particular, the General Data Protection Regulation, GDPR). Personal data of the customer will only be processed within the scope of the specific order and for fulfilling the contract. The contractor commits to careful, purpose-specific processing of personal data and will take necessary measures to ensure the confidentiality and integrity of the data.

1. a) Purpose of Data Processing:
   Data is collected exclusively for contract execution, customer communication, quality assurance, and any project-related inquiries. Data is stored only as long as necessary for fulfilling contractual and legal obligations.
2. b) Technical and Organizational Measures:
   The contractor implements appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, or loss. These measures are regularly reviewed and updated according to current standards. The DPA, including these measures, is an integral part of each contract for a service package.
3. c) Data Transfer to Third Parties:
   Personal data is shared with third parties only when necessary for fulfilling the order or with the customer’s explicit consent. All involved subcontractors and partners are also bound by data protection obligations and contractually obligated to ensure data confidentiality and security.
4. d) Data Processing Agreement (DPA):
   The DPA governs the details of data processing on behalf of the customer and describes the technical-organizational measures for data protection. In case of conflicts between the DPA and other terms in this contract or T&Cs, the DPA will take precedence concerning personal data.

(3) Customer Rights in Data Processing:
The customer has the right to request information about stored personal data, correct inaccuracies, and request data deletion if no legal retention obligations exist. Data processing inquiries can be addressed to BackOfficeManager24 in writing: support@backofficemanager24.com

(4) Security and Encryption:
When transmitting sensitive or particularly protected data, encrypted transmission is available upon request. Customers may arrange higher security levels for certain communication channels, which may entail additional measures and costs.

§ 10. Copyright and Usage Rights

(1) The customer acquires unlimited, time-bound rights to use the created works upon full payment.
(2) Payment settles all contractor claims concerning these rights.

§ 11. Confidentiality and Non-Disclosure

(1) Both parties commit to maintaining confidentiality of each other’s business secrets and confidential information. This obligation also applies after the contract ends.

§ 12. Jurisdiction and Applicable Law

(1) The exclusive place of jurisdiction for all disputes is Munich.

(2) German law applies exclusively.

§ 13. Final Provisions

(1) Should any individual provision be invalid, the validity of the remaining provisions remains unaffected.